Shipping policy

Where We Ship

We currently ship within Qatar and to selected international destinations.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

During launches, promotions, or peak periods, processing times may be slightly longer — we always appreciate your patience.

 
Shipping Within Qatar:

Delivery time: 1–3 business days
Shipping fee: QR 20
Same-day or next-day delivery may be available in select areas


International Shipping:

Delivery time: 5–10 business days, depending on destination
Shipping fee: QR 60

Please note:

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Delivery times may vary due to customs clearance processes in your country.


Tracking Your Order

Once your order ships, you’ll receive a tracking link via email so you can follow your delivery every step of the way.

If you don’t see the email, please check your spam folder.

Delays & Delivery Issues

While we do our best to deliver on time, occasional delays can occur due to factors outside our control (customs, courier delays, weather, public holidays).

If your order hasn’t arrived within the expected timeframe, please contact us at: hello@oolasports.com

Incorrect Address

Please ensure your shipping address is complete and accurate at checkout.
oola. is not responsible for delays or lost packages due to incorrect or incomplete address details provided by the customer.

Questions?

If you have any questions about shipping or delivery, we’re always happy to help.
Reach out to us at hello@oolasports.com and our team will get back to you as soon as possible.